Refund Policy – EH Shoes

Our Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, with tags, and in its original packaging.

To start a return, please contact us at returns@hansenshoes.com. Please include your order number and the item you would like to return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


Non-returnable items

Unfortunately, we cannot accept returns on final sale items, gift cards, or free gifts.


Exchanges

The best way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.