Return Policy – EH Shoes

What items are returnable?

  • Within 30 days of receipt of your shipment

  • In original condition

  • Unworn

  • In the original packaging,like including tags, dustbags, boxes. 

What items are non-refundable?
  • Final sales, free gifts.

Exchanges?

  • We are unable to offer exchanges. If you would like the same shoe in another size or style, simply place a new order. Send back the shoes you want to exchange as a return and you will receive a full refund in accordance with our return policy (We will provide you free return label for your first exchange).

How do I return?
  • Enter your order number and email address in the fields above and click Start a Return (Return Center) 
  • Follow the screen instructions and select the items you want to return

  • You will get a confirmation email with shipping guidelines

Return by mail:

Send your item(s) back to us with the shipping label that we'll provide.

Normally, the return shipping fee is $7.95 / Pair. We will automatically deduct the fee from your refund.

How soon will I get my refund?

  • Mail-in returns with our prepaid return label will be refunded back to the orginal form of payment with 3-5 days after we receive your return. Please allow 7-10 business days for your return to arrive at our Return Center.

  • Note: it may take a few days until your bank posts the refund to your account.